Natural gemstones are unique products of nature.
Each stone may have natural variations in:

• Colour
• Tone
• Saturation
• Clarity
• Inclusions
• Transparency
• Shape
• Internal characteristics

Two natural gemstones of the same type can therefore look different.
Photographs and videos may also appear different from the physical gemstone because of lighting, cameras and screen settings.
Where a specific gemstone has been selected and approved, Cloverfield will take reasonable care to ensure that the agreed stone is used.

Cloverfield may manufacture new jewellery using gold or other precious-metal items supplied by you.
When you provide your own jewellery or gold, you understand and agree that:
Your original jewellery may be permanently altered
If your jewellery is melted, refined, cut or otherwise processed, its original form may not be recoverable.
Weight may change
The weight of your original jewellery does not necessarily equal the amount of usable precious metal recovered.
Existing jewellery may contain:

• Solder
• Alloy metals
• Plating
• Springs
• Non-precious components
• Other materials

The recoverable precious-metal content may therefore be lower than the original gross weight.
Manufacturing losses
Melting, refining, casting and manufacturing may result in unavoidable process losses.
Cloverfield does not guarantee that 100% of the original gross weight will be recoverable as usable metal.
Additional metal
If additional metal is required to manufacture your new piece, you may be required to pay for the additional metal.
This will be discussed with you where applicable.
Remaining metal
If recoverable metal remains after your jewellery has been manufactured, the treatment of that remaining material should be agreed with you before production.
Depending on the arrangement, it may be:

• Returned to you;
• Credited against your order;
• Purchased by Cloverfield at an agreed value; or
• Otherwise dealt with as agreed in writing.

You may provide your own gemstones for incorporation into a new piece.
Before manufacturing, Cloverfield may inspect and photograph your gemstone and record its condition.
Where practical, we may record:

• Measurements
• Weight
• Visible inclusions
• Chips
• Cracks
• Abrasions
• Existing damage
• Other visible characteristics

Important
Removing a gemstone from an existing setting may reveal damage that was previously hidden.
Some gemstones may also be particularly sensitive to heat, pressure, chemicals or manufacturing processes.
If we believe that your gemstone is unsuitable or presents an unreasonable risk of damage, we may recommend that it not be used.
​We take utmost care of your gemstones, but we do not carry liability for stone damage when removing or setting your gemstone.
We will not knowingly substitute your gemstone without your authorisation.

Any gold, jewellery, gemstones or other property supplied by you remains your property unless we have agreed otherwise in writing.
Cloverfield will exercise reasonable care, diligence and skill in safeguarding customer property while it is in our possession.
We recommend that clients keep photographs and records of valuable items before handing them to us.

Custom jewellery is individually manufactured and may have reasonable manufacturing tolerances.
Minor variations may occur in:

• Metal weight
• Dimensions
• Thickness
• Surface finish
• Symmetry
• Polishing
• Setting appearance

A minor variation does not automatically constitute a defect where the jewellery remains materially consistent with the approved design and specifications.
This does not affect your statutory rights regarding defective goods. ​Where a genuine manufacturing defect or workmanship issue is identified, Cloverfield reserves the right, at its discretion and where permitted by applicable law, to repair or replace the item rather than provide a refund.

Our standard custom manufacturing timeframe is approximately 3–8 weeks, depending on the complexity of the piece.
This is an estimated timeframe unless a specific completion date has been agreed in writing.
Manufacturing may take longer because of:

• Design changes
• Delayed approvals
• Delayed payments
• Gemstone availability
• Supplier delays
• Casting
• Specialist setting
• Engraving
• Courier delays
• Public holidays
• Unforeseen manufacturing issues
• Circumstances outside our reasonable control

We will make reasonable efforts to keep you informed of significant delays.

Clients are responsible for providing or approving their required ring size.
If the wrong size is supplied or approved by the client and the jewellery has been manufactured according to that approved size, additional charges may apply for resizing or remanufacturing.
Ring sizing should be carefully considered before approval.

Because our jewellery is custom-made specifically to each client's requirements, custom pieces cannot be returned simply because of a change of mind, dissatisfaction with a design that was approved, or because the client no longer wishes to proceed with the purchase, subject always to any rights provided by South African law.
We ask that any concerns regarding workmanship, defects or damage be reported to Cloverfield as soon as reasonably possible, preferably within 7 days of receiving the jewellery, so that we can promptly inspect and address the concern.
The 7-day reporting period does not limit any statutory rights the client may have under the South African Consumer Protection Act.
Where Cloverfield determines that an issue is the result of a genuine manufacturing or workmanship defect, we will address the matter in accordance with the Consumer Protection Act and applicable law.
For custom-made jewellery, Cloverfield reserves the right to repair or replace the jewellery where permitted by law, and the client's statutory rights regarding defective goods remain unaffected.
Normal wear and tear, accidental damage, misuse, improper care, damage caused by impact, unauthorised repairs or alterations, and the natural characteristics of gemstones do not automatically constitute a manufacturing defect.

Unless otherwise agreed in writing, Cloverfield retains ownership of its original:

• Design concepts
• CAD files
• Technical drawings
• Templates
• Manufacturing files
• Design methods
• Other proprietary design material

Purchasing a finished jewellery item does not automatically transfer ownership of the underlying CAD files or technical design files.
CAD or technical files may be supplied separately where agreed and may be subject to an additional fee.

Cloverfield will handle personal information in accordance with applicable South African privacy legislation.
Personal information will only be collected and used for legitimate business purposes, including:

• Processing orders
• Communicating with clients
• Providing quotations
• Manufacturing jewellery
• Processing payments
• Delivering orders
• Managing complaints
• Maintaining business records
• Complying with legal obligations

Cloverfield will not be responsible for unreasonable delays caused by circumstances outside our reasonable control.
This may include:

• Natural disasters
• Fire
• Flood
• Extended power failures
• Serious equipment failure
• Supplier failure
• Transport disruption
• Industrial action
• Government restrictions
• Civil unrest
• War
• Other extraordinary circumstances

We will make reasonable efforts to communicate significant delays and resume work as soon as reasonably possible.

To the maximum extent permitted by South African law, Cloverfield will not be responsible for problems caused solely by:

• Incorrect information supplied by the client;
• Incorrect measurements supplied or approved by the client;
• Client-approved design specifications;
• Natural characteristics of gemstones;
• Pre-existing damage;
• Normal wear and tear;
• Accidental damage;
• Misuse;
• Improper care;
• Unauthorised alterations or repairs; or
• Circumstances outside Cloverfield's reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

Subject to South African law, Cloverfield reserves the right to:

• Refuse an order where the requested work cannot reasonably be performed;
• Refuse materials that are unsuitable or unsafe to process;
• Request additional information before beginning work;
• Require payment before proceeding with further work;
• Suspend work where an account is overdue;
• Charge agreed additional costs resulting from client-requested changes;
• Use appropriate specialist manufacturers;
• Inspect jewellery before determining the cause of an alleged defect; and
• Cancel an order where lawful performance becomes impossible.